Contents
Bahasa Malaysia
- mulai 11 Ogos 2022, claim follow-up boleh dapat GL, sudah tidak perlu bayar sendiri dan claim lagi apabila ke hospital.
- caranya, dari app MyAIA, tekan button “Guarantee Letter Request”, dan GL akan diluluskan.
- sekiranya customer tidak dapat berbuat demikian, hospital pun boleh tolong request-kan (tapi agent tak boleh requestkan ya, mesti dari app customer atau hospital).
- sekiranya nak submit claim manual seperti yang sedia ada sekarang, masih boleh.
-
harap dapat download app MyAIA sekiranya belum.
English
- starting 11 August 2022, Guarantee Letter (GL) can be issued for follow-up claims. This means that customers don’t need to pay first and claim afterwards.
- From MyAIA app, locate the “Guarantee Letter Request” tab, and GL will be issued.
- alternatively, hospital can submit the Post Hospitalisation GL request to AIA on behalf of the customer (but the agent is unable to, it has to be from patient or hospital).
- manual claims are still possible.
-
please download MyAIA app if you have not already.
Cheers. - wan
By: Wan Muthalib